JAPANiCAN.com

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FAQ

Accommodations (15)

  • 【Hotels & Ryokan】 What are the price categories for children?

    Standard Price Categories (A through D) for Children
    Child A (7-12 years old): Meals based on adult meals (for offers with meals provided; smaller portions) and bedding provided
    Child B (7-12 years old): Child meals (for offers with meals provided) and bedding provided
    Child C (0-6 years old): Children not yet enrolled in elementary school; bedding provided (no meals)
    Child D (0-2 years old): Infants (Neither bedding nor meals provided)

    Depending on the property (excluding properties where children are not allowed), it may be the case that the prices for children are completely or partially not set.
    If you see no results when making a search after adding a child, either there is no availability, or it is also possible that the property does not have a price category corresponding to the child. We recommend you either try changing the child’s category to one level higher or counting them as an adult and trying to make your search or reservation again.

     

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  • 【Hotels & Ryokan】 How do I make reservations including infants/children?

    Please enter the number of children in the search parameters and make your search or reservation.
    An explanation of the price categories (A through D) for children can be found below.
    Depending on the property, it may be the case that accommodations for children are restricted.

    FAQ> 【Hotels & Ryokan】 What are the price categories for children?

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  • 【Hotels & Ryokan】 How do I change the number of guests on my booking?

    It is not possible to add guests beyond the room’s set capacity. If the new number of guests exceeds the room’s capacity, please cancel the existing booking and make a new booking with the adjusted number of guests and rooms.

    Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.

    To cancel your booking:
    My Bookings
    Retrieve Guest Booking

    Depending on the dates of the booking change or cancellation, you may be charged a cancellation fee.

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  • 【Hotels & Ryokan】 How do I change the date or number of nights of my booking?

    If you need to change the dates or number of nights for your stay, please cancel your existing booking and make a new one.
    Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.

    To cancel your booking:
    My Bookings
    Retrieve Guest Booking

    Depending on the dates of the booking change or cancellation, you may be charged a cancellation fee.

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  • 【Hotels & Ryokan】 How do I change the room type of my booking?

    It is not possible to change the room type for an already-completed booking. Please cancel the existing booking and make a new booking.
    Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.

    To cancel your booking:
    My Bookings
    Retrieve Guest Booking

    Depending on the dates of the booking change or cancellation, you may be charged a cancellation fee.

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  • 【Hotels & Ryokan】 How do I change my meal plan?

    It is not possible to change the meal plan for an already-completed booking. Please cancel the existing booking and make a new booking.
    Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.

    For concerns about food allergies or halal and vegetarian meals, please contact the facility directly.

    To cancel your booking:
    My Bookings
    Retrieve Guest Booking

    Depending on the dates of the booking change or cancellation, you may be charged a cancellation fee.

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  • 【Hotels & Ryokan】 How can I change the name, gender, or birthdates of guests?

    It is not possible to change guests’ names.
    Please cancel the existing booking and make a new booking. Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.
    Also, please be aware that if the name on the booking differs from the name or spelling on the guest’s passport, you may be denied accommodation.

    There is no need to correct guests’ genders or birthdates. Please inform the property directly of any changes when you check in. However, in the case that this booking will be used as a document for visa application, please cancel the existing booking and make a new booking.

    To cancel your booking:
    My Bookings
    Retrieve Guest Booking

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  • 【Hotels & Ryokan】 Can I make a booking for someone else?

    It is possible to make a booking on behalf of someone else.
    On the booking input screen, you may be asked if the cardholder and the guest are the same person or not. If the booking is for someone other than the cardholder, please select the “No” option.

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  • 【Hotels & Ryokan】 How far in advance can I make a booking?

    It is possible to book accommodations up to 185 days in advance. Please note that this may vary depending on the property and offer you wish to book. If you are unable to make a booking for your desired dates, either the property has no openings or it is not yet accepting bookings for your desired dates. Please check the site again at a later date or make a booking for a different offer.

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  • 【Hotels & Ryokan】 How do I book a non-smoking room?

    Room types which are non-smoking will have a non-smoking icon in the room plan information.
    Typically, ryokan (traditional Japanese-style inns) do not have specifically non-smoking rooms. These properties that only use deodorization to minimize the effect of smoke will not display the non-smoking icon.

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  • 【Hotels & Ryokan】 What should I do if I will arrive later than the check-in time?

    If your check-in time will be later than the check-in time you indicated when you made your booking, please be sure to contact the property directly.
    If staying at a ryokan (Japanese-style inn), it is almost always necessary to check-in between 5 p.m. and 6:30 p.m.
    If you check-in after the scheduled time, it may not be possible to prepare your dinner for the day, so please plan to check-in with plenty of time to spare.
    Please note that even if your dinner is not prepared, no refunds for the accommodation fee can be offered.

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  • 【Hotels & Ryokan】 Can I rent furnishings from the hotel?

    If you wish to rent the following items at your accommodation, please contact the property directly.
    Baby products
    Sporting goods
    Microwave, etc.

    In addition, we will help you arrange for wheelchair assistance, so please contact Customer Support if necessary.

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  • 【Hotels & Ryokan】 How do I make reservations for facilities within the hotel / ryokan?

    If you wish to make reservations for any of the following, please contact the property directly.

    Private open-air bath rental
    Aesthetic salon
    Beauty salon
    Parking lot
    Use of restaurants not included in the room plan
    Participating in events or activities held by the property

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  • 【Hotels & Ryokan】 Can I drop my luggage off before check-in?

    Please contact the property directly regarding leaving your luggage before check-in.

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  • 【Hotels & Ryokan】 Do you offer any interpretation services for contacting properties?

    JAPANiCAN.com does not provide interpreting services for contacting properties. Our apologies, but we ask you to arrange them yourself.

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Tours (10)

  • 【Tours】 What are the age ranges for tours?

    Each tour is categorized by and indicates any age restrictions for the tour on the tour details page. Please check the “Remarks” column for details.

    Please select and book a tour according to the ages of those participating.

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  • 【Tours】 How do I change the number of participants on my booking?

    If you wish to change the number of participants, please cancel the existing booking and make a new booking. Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.

    Depending on the dates of the booking change or cancellation, you may be charged a cancellation fee.

    To cancel your booking:
    My Bookings
    Retrieve Guest Booking

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  • 【Tours】 How do I change the date of my booking?

    If you need to change the dates for your tour, please cancel your existing booking and make a new one.
    Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.

    Depending on the dates of the booking change or cancellation, you may be charged a cancellation fee.

    To cancel your booking:
    My Bookings
    Retrieve Guest Booking

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  • 【Tours】 How can I change the name, gender, or birthdates of participants?

    It is not possible to change participants’ names, genders, or birth dates for an already-completed booking. Please cancel the existing booking and make a new booking.

    Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.

    Depending on the dates of the booking change or cancellation, you may be charged a cancellation fee.

    To cancel your booking:
    My Bookings
    Retrieve Guest Booking

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  • 【Tours】 How do I change the pick-up time or location of my booking?

    Please cancel the existing booking and make a new booking.
    Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.

    Depending on the dates of the booking change or cancellation, you may be charged a cancellation fee.

    To cancel your booking:
    My Bookings
    Retrieve Guest Booking

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  • 【Tours】 How far in advance can I make a booking?

    It is possible to make tour bookings up to 330 days in advance. Please note that this may vary depending on the offer you wish to book. If you are unable to make a booking for your desired dates, either the offer has no openings, or it has not started taking bookings for your desired dates. Please check the site again at a later date or make a booking for a different offer.

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  • 【Tours】 Can I contact Customer Support to make my booking?

    We do not accept booking requests by phone or e-mail. Please make your booking through JAPANiCAN’s website.

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  • 【Tours】 Can I book tours that include the Shinkansen if I am a resident of Japan?

    Foreign nationals living in Japan and Japanese citizens are unable to purchase tours that use the Shinkansen bullet trains or include Shinkansen tickets. In addition, other tours may have special restrictions, so please refer to the Remarks section on the tour page.

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  • 【Tours】 Where will my tickets for the tour be sent?

    Tickets are generally sent to the hotel you will be staying at the night before the tour or the ticket pick-up spot designated by JAPANiCAN.com. Please ensure that the name of the hotel is entered correctly or the ticket pick-up spot is chosen correctly. In addition, we are unable to send tickets to private residences, including residences being used as guest houses.

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  • 【Tours】 Can I bring luggage with me during my tour?

    When taking a bus or Shinkansen bullet train, you may be unable to bring large luggage on board. In addition, when taking a bus, there may be a limit to the amount of luggage allowed to be stowed.

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Payment (9)

  • What cancellation fees apply?

    The timing of cancellation fees depends on the property, room plan, and product being booked.
    JAPANiCAN includes the timing of cancellation fees on the product details page as well as the information entry page when booking properties and tours, so please refer to this information when making your booking.

    Please note that cancellation fees cannot be waived if the customer cancels for any personal reason.

    Please note that for both properties and tours, both partial and complete changes to the booking may result in cancellation fees depending on the timing of the change.

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  • When will my refund be processed?

    Credit or debit card refunds may take time to process.
    The exact processing time and other details depend on the credit card, so please contact your credit card company directly.
    Please be aware that the company name listed on the details of the refund will be “”JAPANICAN”” (slight differences may occur).

    Credit Card
    Our system processes refunds immediately after the booking has been cancelled.
    However, it takes at least 10 days for refund requests from Japanese credit card companies to be processed to overseas credit card companies.
    Afterward, the return of funds to your account may take up to 1 to 2 months depending on the terms of use of your credit card company.

    Debit Card
    Details depend on the card company and bank, so please contact your card company directly.

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  • How many cards can I register for payment?

    In order to protect customers’ information, you are limited to registering five cards.

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  • Is it okay to change the information on my credit card?

    If you are changing information on a card that has already been used to make a booking, please wait until one month has passed since the stay or tour to make changes.

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  • Can I change my method of payment?

    When booking a hotel
    If you paid in advance (online by credit card), your card has already been charged, and changes afterward are not possible.If you are paying on arrival (guarantee by credit card), you may be asked to submit your card as a deposit when you arrive.
    In addition, please note that some accommodations only accept payments by cash.

    When booking a tour
    All bookings for tours, packages, dinner plans, etc. require paying in advance online by credit card at the time the reservation is made. Changes afterward are not possible.

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  • What fees or taxes are included in the price?

    Accommodation charges on JAPANiCAN.com include the following:
    Room fee
    Service fee
    Consumption tax
    Meal price (if included in the reservation details)

    The following are not included:
    Bath tax that is charged when using a hot spring facility
    Accommodation taxes charged in some cities
    Lodging fees for a D price category child (Infants with neither bedding nor meals provided)

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  • What is an “Accomodation Tax”?

    Accommodation taxes are taxes that are charged to guests staying in accommodation facilities in certain areas. These taxes are used to fund tourism promotion measures and are paid directly at the property.

    Tokyo Accommodation Tax
    An accommodation tax will be charged when staying at a ryokan (Japanese inn) or hotel in Tokyo.
    If the “Room Fee” + “Service Fee” per person per night is less than JPY 10,000 : no tax
    If the “Room Fee” + “Service Fee” per person per night is over JPY 10,000 but less than JPY 15,000 : JPY 100 per person per night
    If the “Room Fee” + “Service Fee” per person per night is more than JPY 15,000 : JPY 200 per person per night
     The fee for meals at the Japanese inn / hotel will not be subject to taxation.

    Osaka Prefecture Accommodation Tax
    An accommodation tax will be charged when staying at a ryokan (Japanese inn) or hotel in Osaka Prefecture.
    If the “Room Fee” + “Service Fee” per person per night is less than JPY 10,000 : no tax
    If the “Room Fee” + “Service Fee” per person per night is over JPY 10,000 but less than JPY 15,000 : JPY 100 per person per night
    If the “Room Fee” + “Service Fee” per person per night is over JPY 15,000 but less than JPY 20,000 : JPY 200 per person per night
    If the “Room Fee” + “Service Fee” per person per night is more than JPY 20,000 : JPY 300 per person per night
    The fee for meals at the Japanese inn / hotel will not be subject to taxation.

    Kyoto City Accommodation Tax
    Starting from October 1st, 2018, an accommodation tax will be charged when staying at any accommodation facility within Kyoto City, including facilities other than ryokan (Japanese inns) and hotels.
    If the accommodation charge per person per night is less than JPY 20,000 : JPY 200
    If the accommodation charge per person per night is over JPY 20,000 but less than JPY 50,000 : JPY 500
    If the accommodation charge per person per night is more than JPY 50,000 : JPY 1,000

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  • What is a “Bath Tax”?

    A “bath tax” is a tax imposed on visitors to hot springs that provides funds for the establishment of environmental sanitation facilities, well protection management facilities, fire-fighting facilities and other necessary establishments for fire-fighting, as well as for tourism promotion and the establishment and maintenance of tourism facilities.

    Payment of this bath tax is mandatory when staying in applicable establishments with hot springs, even if you do not use the hot spring facilities. The tax is between 150 to 250 yen (depending on region) per person per night.

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  • I got an error when making my payment. What should I do?

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    It is possible that the version of JavaScript you are using is not working properly. Please check that you have updated to the latest version.

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    The credit card you have entered cannot be used. It may be the case that usage restrictions have been applied to the card by either you or the credit card company. Please use another card or contact the company that issued the card.

    E21010001、E21020001、E21020002
    The transaction cannot be completed due to an error from the credit card authentication service (3-D Secure). Please check the ID and password you registered with the card and try again from the purchase screen.

    FR0000E900
    There seems to be an error with your credit card. It may be possible to complete your booking using another card.

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Membership (2)

  • How do I change or withdraw my JAPANiCAN membership?

    If you need to change your membership information, please do so through the following link.
    https://www.japanican.com/en/mypage/profileupdateinput

    If you wish to withdraw your JAPANiCAN membership, please do so through the following link.
    https://www.japanican.com/en/mypage/withdrawalconfirm

    You cannot withdraw your membership until 31 days after the start date of your last booking (either your hotel/ryokan check-in date or the departure date of your tour).
    After 31 days have passed since the start date of your last booking, you can delete your account through the above link.

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  • How do I unsubscribe from the email newsletter?

    To unsubscribe from our email newsletter, please click the following link.
    https://www.japanican.com/en/mailmagazine/unsubscribeinput.aspx

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