Japan Hotel, Ryokan, and Tour Booking Made Easy

A JTB Group Company
1229 How long will it take for my refund to show up after I cancel? 2014/10/20
It depends on the credit card, but in general, refunds for international transactions can take some time to be processed. It is best to contact your credit card company directly for the more information.

Credit Cards
Your refund will be processed by our system immediately after you cancel your booking, but the refund processing request from the Japanese credit card company to an overseas credit card company will take at least 10 days. After that, the return of funds to your bank account will depend on your credit card company's terms and conditions and can take as much as 1 or 2 months. For more information, please consult your credit card company directly.

Debit Cards
Processing of refunds and the time required to do so vary depending on your credit card company and bank. Please contact them directly to inquire.