Japan Hotel, Ryokan, and Tour Booking Made Easy

A JTB Group Company
330 How can I cancel bookings online? 2014/11/05
You can cancel your bookings online by following the process below.

1. Click here to access your booking history. You will need to sign in with the account that you used to make the booking.

2. Find the booking you would like to cancel.

3. Click the "Cancel" button.

4. Confirm the details of the booking to be canceled including any applicable cancellation fees, and if you would like to proceed with canceling, click the "Cancel now" button.

5. A confirmation email will be sent to your registered email address.

Please note that you must cancel bookings on the same language site you used to make them. For example, you can only cancel a booking made on the English website on the English website.

Cancellation fees vary depending on the hotel or ryokan. To confirm the cancellation policy for your booking, please sign in, find the booking in your booking history, and see the cancellation policy section.

It may not be possible to cancel some bookings online. If you are unable to cancel a booking online, please contact Customer Support.