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JAPANiCAN.com FAQ
Support  
676 Customer Support Closed for Golden Week National Holiday (2012) 2013/02/05
Please note that the JAPANiCAN.com Customer Support desk will be closed during the "Golden Week" national holidays (week of April 30) as follows:

Closed:
     5:30 p.m. on Friday, April 27, 2012 until 10:00 a.m. on Tuesday, May 1, 2012
     (All times in Japan Standard Time. Online hotel/tour search and reservation system will continue running as usual.)

Closed:
     5:30 p.m. on Wednesday, May 2, 2012 until 10:00 a.m. on Monday, May 7, 2012
     (All times in Japan Standard Time. Online hotel/tour search and reservation system will continue running as usual.)

For any urgent matters regarding reservation cancellation during the above mentioned period, please use the following contacts:
1)  For Cancellation of Accommodation
Please contact the hotel or inn directly to cancel, and then notify us by e-mail at support@japanican.com.
2)  For Cancellation of Sunrise Tours
Please contact Sunrise Tours directly on +81-3-5796-5454 to cancel, and then notify us by e-mail at support@japanican.com.

Please note that replies to all email enquiries received during the holidays will be sent on or after May 1 or May 7, respectively. 
Thank you very much for your understanding and cooperation.