Japan Hotels, Ryokan & Tour Booking Made Easy

Please note that the JAPANiCAN.com Customer Support desk will be closed during the New Year's holidays (2011/12/30 - 2012/01/03) as follows:

Closed:

     5:30 p.m. on Thursday, December 29, 2011 until 10:00 a.m. on Wednesday, January 4, 2012

     (All times in Japan Standard Time. Online hotel/tour search and reservation system will continue running as usual.)

For any urgent matters regarding reservation cancellation during the above mentioned period, please use the following contacts:

1)  For Cancellation of Accommodation

Please contact the hotel or inn directly to cancel, and then notify us by e-mail at support@japanican.com.

2)  For Cancellation of Sunrise Tours

Please contact Sunrise Tours directly on +81-3-5796-5454 to cancel, and then notify us by e-mail at support@japanican.com.

Please note that replies to all mail enquiries received during the holidays will be sent on or after January 4, 2012. 

Thank you very much for your understanding and cooperation.

The Tokyo Station Branch of JR Tokai Tours -- one of the offices where you can exchange the E-Voucher for Bullet Train Open Ticket Package -- will be closing an hour early at 7:00 p.m. on December 30, 2011.