You can cancel your bookings online by following the process below.
2. Find the booking you would like to cancel.
3. Click the "Cancel" button.
4. Confirm the details of the booking to be canceled including any applicable cancellation fees, and if you would like to proceed with canceling, click the "Cancel now" button.
5. A confirmation email will be sent to your registered email address.
Please note that you must cancel bookings on the same language site you used to make them. For example, you can only cancel a booking made on the English website on the English website.
Cancellation fees vary depending on the hotel or ryokan. To confirm the cancellation policy for your booking, please sign in, find the booking in your booking history, and see the cancellation policy section.